Frequently Asked Questions

Click any topic to view the answer.

• What size tent will I need for my event?

  • The following list is a "best guess" for the capacity of different tent sizes:
    14' x 14' 19 people
    16' x 16' 26 people
    20' x 20' 40 people
    20' x 30' 50 people
    20' x 40' 70 people
    30' x 30' 90 people
    30' x 40' 110 people
    30' x 45' 130 people
    30' x 60' 170 people
    40' x 40' 150 people
    40' x 60' 230 people
    40' x 80' 310 people
    40' x 100' 390 people

• How will I know if I can fit a certain tent in the lawn area I have?

  • The first thing you need to do is measure the area you wish to put the tent. You will need to add 10 feet in both length and width to the dimensions for staking. (This means if you want a 20' x 30' tent then you will need an area 30' x 40'). This area must be flat with no obstacles in the way, either above or below the ground! Obstacles may include fences, boulders, swing sets, driveways, sprinkler systems, septic fields, etc. In addition to the ground area, we will also need truck access onto your property and close to the tent setting and 18' overhead space where the tent will be installed. If you are not certain your desired location fits these requirements, please e-mail us photos of the site and we will evaluate it for suitability. We also do site visits on larger tents.

• When should I have my lawn cut before my party?

  • Make sure you do not cut your lawn on the date of the tent install. The green sap that is left on the surface of your lawn will stain our equipment as we have to lay most of it on the ground during installation. It is always best to have your lawn a little long during an event, allowing it to recover quicker from the compaction of traffic. If your event is on a Saturday you would want your lawn to be mowed no later than Wednesday. Cutting your lawn after the tent is installed will be very difficult around the poles and sidewall, and the grass will stain the equipment for sure.

• Should I rent sidewalls for my tent in case it rains?

  • That all depends. It does not rain sideways and the sidewalls will increase the temperature under the tent by 10-15 degrees. Sidewalls are most useful on cold days/evenings or when there is a need to block an undesirable view. Please keep in mind the "APC" tents can not support the weight of sidewalls.

• What is the difference between a frame tent, a pole tent, and an APC tent?

  • A pole tent is held up by tension and requires staking every 10 feet, plus additional stakes at each corner. It also requires large center poles every 20 feet inside the tent. The nice part about a pole tent is the added look of peaks from the center poles, adding height and dimension to your tent. A frame tent requires minimal staking, usually between 6 and 12 stakes. Further, since the stakes are to hold the tent down (as opposed to adding tension to the tent) the stakes are installed much closer to the tent and thus a frame tent can fit in areas that a pole tent could not. A frame tent will also be free of interior center poles, since it is help up by a metal frame and legs. A frame tent can also bridge a patio, driveway or garden where a pole tent would have to be staked into those surfaces. An APC tent, or all purpose tent, is a less formal, lighter tent. Perfect for graduations and picnics where you desire cover from rain and sun, but do not require the sidewall option. APC tents are very easy to install, in fact, many of our customers do just that. It will take about 20 minutes to set up an APC tent with 2 adults. We offer a 20x20, 20x30, and 20x40 APC tent. We provide do-it-yourself instructions and advice as needed.
    
    

• I need to rent a dance floor, what size will I need?

  • Dance floor sections come in 3x4 foot sections. Each section can hold up to 4 people, and a general rule of thumb is 50% of your guests will dance at any one time. While the options are endless, the following dance floor dimensions are common sizes:
    

    9 x 12	(9 sections)	36 people dancing	72 people in attendance
    9 x 16	(12 sections)	48 people dancing	96 people in attendance
    12 x 12	(12 sections)	48 people dancing	96 people in attendance
    12 x 15	(15 sections)	60 people dancing	120 people in attendance
    12 x 16	(16 sections)	64 people dancing	128 people in attendance
    12 x 18	(18 sections)	72 people dancing	144 people in attendance
    15 x 16	(20 sections)	80 people dancing	160 people in attendance
    12 x 21	(21 sections)	84 people dancing	168 people in attendance
    16 x 18	(24 sections)	96 people dancing	192 people in attendance
    15 x 20	(25 sections)	100 people dancing	200 people in attendance
    12 x 28	(28 sections)	112 people dancing	224 people in attendance
    16 x 21	(28 sections)	112 people dancing	224 people in attendance
    15 x 24	(30 sections)	120 people dancing	240 people in attendance
    18 x 20	(30 sections)	120 people dancing	240 people in attendance
    20 x 21	(35 sections)	140 people dancing	280 people in attendance
    24 x 24	(48 sections)	192 people dancing	384 people in attendance

    
    Please remember our dance floors must be set up under a tent or indoors

• Do I need to clean the rentals before returning?

  • We ask that you remove any excessive debris by rinsing off before returning. You do not have to wash the equipment.

• How long can I keep the rentals without being charged another day?

  • You can pick up your rentals a day in advance and return the day after your event without being penalized. For example, your event is Saturday, you can pick-up rentals on Fri between 12:00-5:00 and return anytime on Monday during store hours.

• How do the rentals come packed?

  • You receive the rentals ready to go! All dish and glassware arrive in racks and containers wrapped and sealed for immediate use. All electrical equipment has been tested and prepared for your use.

• Do you deliver?

  • Yes, we will deliver anywhere. Ask our delivery department for our reasonable rates.

• What if I break or damage a rental?

  • We offer a damage waiver option, which will cover all breakage and damages to our product. This option is well worth the investment. Ask us for details.

• What if I lose a rental product?

  • You are responsible for the replacement cost of the item. However, we do allow our customers 2 weeks to try to find the item, as it will usually reappear.

• Do I need to leave a deposit?

  • No, we do ask for payment in full before your event. We accept cash, check, American Express, Visa, or MasterCard.

• When you deliver do you also set up the tables and Chairs?

  • No, Our deliveries are tailgate only, set-up and take down of tables and chairs is available for an extra charge. A site plan must be provided. Call for rates and details.

• Do you deliver the same day of the event?

  • No, we normally deliver 1 to 2 days in advance and pick –up 1-3 days after the event. However, special circumstances will require same day delivery. (i.e.. surprise party)

• Can I change my order once I’ve placed it without being penalized?

  • Of course, we will confirm you order 1 week prior to the event.